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Review from Michael Mills II |
September 20, 2005 |
| Reviewer:
Michael Mills II from Albuquerque, NM
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The pipes sound awesome. They give the bike a real aggressive rumble. Getting the pipes, however, turned into a fiasco. They arrived later than scheduled (shipped US Postal). A bracket kit from Paughco was included in the shipment, but the kit was missing various parts. I am extremely disappointed with how things turned out. I guess I should be grateful I even got what I ordered in this case.
Michael,
We are sorry for the shipping issue. We use (US Postal) for hundreds of orders a month and those items are shipped all over the world. We have only had a handful of problems over the last three years and unfortunately yours was one of them. We have had many more issues with UPS mixing up or mis-delivering packages, so we opt to use the postal service whenever possible. Although we do recognize it is frustrating when these things occur, we have very little control over the item once it is shipped (regardless of the method used). Recognizing your disappointment and inconvenience, we have refunded the entire shipping cost of your order.
With regards to the kit missing any parts, we do not unpackage exhaust pipes when they come from the manufacturer. We were unaware that there was anything missing in the way of hardware. If you had called the shop and let us know, we would certainly have contacted the manufacturer directly and acquired the missing parts for you.
We appreciate your business and the patience you had dealing with this unfortunate mishap. AJ and I hope that this isolated incident does not alienate you from being a future customer...Todd Daigneault Co-Owner Licks Cycles
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