Licks Shipping Policy
We have recently had a large influx of customers requesting tracking numbers for their orders immediately after placing the order.
FOR THE RECORD- Please be advised that “In-Stock” items will be processed and shipped 24-48 hours after receipt of your order. Please also keep in mind that in consideration of our families, we do not work weekends and we try not to work holidays. Therefore, if you place an order at 5 pm on Friday it will not hit the receiving department until Monday morning and may not ship until Tuesday. Therefore, if you call on Monday morning at 8 am asking for a tracking number, it is just not reasonable for us to have this information available for you.
UPDATE- We are currently working on implementation of a tracking system that will notify our customers automatically via-email of the tracking number once it has been processed through our warehouse and physically shipped. More to come on this in the near future…..stay tuned
We understand that people are anxious to get their product and we do our best to get things out the door as quickly and efficiently as possible. For those who are unaware, we hand pack all our outgoing packages….why do we do this? We hand inspect and pack all outgoing items to ensure that the item is free of defects/damage when it leaves the warehouse, we confirm the details of your order to make sure you get exactly what you ordered and finally we hand package your order to ensure it arrives at you doorstep damage free.
We ask for your patience and understanding as filling orders and shipping is a time consuming process. If you have questions about your order after the 24-48 hour time frame, please feel free to call the shop at 413-663-9050 or e-mail us directly at licksinfo@gmail.com. We will do our best to provide you with the tracking information at that time…thank you for your understanding and support….. Licks Cycles