VOLUNTARY RECALL OF WELDED BILTWELL HANDLEBARS
VOLUNTARY RECALL OF WELDED BILTWELL HANDLEBARS
Our main goal at Biltwell is to make products that you can trust. It has come to our attention that some Biltwell Keystone and Frisco handlebars have failed at the weld joint. This has occurred on less than 1 percent of all bars sold in these models. We’ve personally tested these bars on our own bikes, over thousands of miles, often in rough conditions, with zero problems. In the past 18 months three customers experienced failures at the lower welded joint: 2 Friscos and 1 Keystone out of 800+ bars sold. We feel it’s our responsibility to alert all customers to this potential problem, and to offer a speedy, fair solution.
Effective immediately, we have ceased production on all welded handlebars until the problem has been resolved. All bars in current inventory will be destroyed. We will release new models when we are confident there will be no more failures.
If you own the following welded Biltwell handlebar(s), please return them to us for a full refund:
• Clubman (1” or 7/8”)
• Frisco (1” or 7/8”)
• Keystone (1” or 7/8”)
We will send every consumer who returns these handlebars the sum of $87—$77 (MSRP + $10 for freight.) This offer will remain in effect for six months until June 15, 2009.
We apologize for the inconvenience, and we appreciate your continued support for the Biltwell brand. Standing behind our products when things go wrong is the best way we know to prove our dedication to the scene and to our customers.
If you are a Biltwell dealer or distributor, please consolidate all applicable inventory and return it to us with a copy of the invoice immediately. We will reimburse you for the full purchase price of all returned handlebars immediately.
Please return all welded Biltwell handlebars to:
Biltwell Inc.
27570 Commerce Center Drive #129
Temecula, CA 92590
951-699-1500
info@biltwellinc.com
Biltwell Handlebar Recall
As a major distributor for Biltwell Inc. products we would like to convey our continued support for this great brand. AJ and I take a great deal of pride in the products we sell/manufacture as well as the people we do business with. The Biltwell crew, as well as their products remains top-notch in our arsenal of cool hardcore products to offer you guys. We are in no way surprised that Biltwell Inc. has stepped forward to acknowledge this potential safety issue with the welded handlebars they manufacture. We are confident that the problem will be resolved quickly, fairly and with the highest level of customer service in mind. Thank you for your patience and continued support …Todd Daigneault Co-Owner Licks Cycles
Please be advised:
If anyone has purchased the following handlebars you can return them directly to Biltwell Inc. for a full refund:
• Clubman (1” or 7/8”)
• Frisco (1” or 7/8”)
• Keystone (1” or 7/8”)
** Every consumer who returns these handlebars will receive a refund in the sum of $87—$77 (MSRP + $10 for freight.) This offer will remain in effect for six months until June 15, 2009.
If you have any questions with regards to this recall you can contact Licks Cycles for additional information. Shop phone # is 413-663-9050.
Please return all welded Biltwell handlebars to:
Biltwell Inc.
27570 Commerce Center Drive #129
Temecula, CA 92590
951-699-1500
Comment by Licks Cycles — January 14, 2009 @ 7:39 am